Terms and Conditions

Last updated: 9 September 2026

These terms apply when you book or use MOT testing, servicing, diagnostics, bodywork or repairs with Strand Motor Company at 156 Handcroft Rd, Croydon, CR0 3LE. By booking online, by phone or in person you agree to them.

Bookings

Online prices from the booking tool are based on the vehicle registration you enter. They are an offer for the selected job on that vehicle at the stated date, subject to workshop confirmation and inspection. We may contact you if the vehicle, work or parts differ from the quote.

Please arrive at your booked time. If you are delayed, call 020 8686 0868. We will try to still see you the same day but cannot guarantee it on a full diary.

Cancellation

Please give as much notice as you can if you need to change or cancel. Call us on 020 8686 0868. Same-day cancellations may mean we cannot offer another slot immediately. We do not charge a cancellation fee for consumer bookings cancelled with reasonable notice, but we reserve the right to charge for work already started, parts already ordered, or wasted MOT lane time where you fail to attend without notice.

MOT tests

Class 4 MOT fees will not exceed the government maximum of £54.85. A test can result in a pass, fail or pass with advisories. If the vehicle fails, we provide a written list of defects and a repair quote before any repair work starts. You are not obliged to have repairs done with us. If we carry out the fail-related repairs, the retest is free within the period allowed by DVSA rules.

Most tests take 45 to 60 minutes. Waiting is welcome where space allows. You may only drive a vehicle without a valid MOT to a pre-booked test, as the law allows.

Servicing and repairs

No additional work starts without your agreement, except where needed to make the vehicle safe to move on site. Quotes may change if inspection finds extra work. We use quality parts suited to the vehicle. Manufacturer warranty positions depend on the vehicle and parts used; ask us if this matters for your car.

Collection, delivery and loan cars are subject to availability and any charge we confirm before we arrange them.

Payment

Payment is due when the vehicle is collected unless we agree otherwise. We accept cash, debit card and credit card. The vehicle may be retained until invoices are paid, as English law allows for a repairer’s lien.

Your vehicle

Please remove valuables before drop-off. We take reasonable care of vehicles on site but are not responsible for items left in the car. You confirm you are entitled to authorise work on the vehicle.

Liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud. For other losses, our liability is limited to the price of the booking or work concerned, except where the law says we cannot limit it. We are not liable for loss of profit, missed appointments or indirect loss that we could not reasonably foresee.

Website

Website content is for information. MOT and service prices for a specific car come from the live quote tool or a conversation with us. We may change opening hours or services. English law applies. The courts of England and Wales have jurisdiction.

Contact

Strand Motor Company, 156 Handcroft Rd, Croydon, CR0 3LE. 020 8686 0868. strandcroydon@gmail.com.